Terms & Conditions

Terms and Conditions

Effective Date: February 28th, 2026

Please read these Terms and Conditions carefully before using the website and associated services, including SMS/Text Messaging Programs operated by Ostrom Trowbridge Home Services, LLC.

Business Identity Disclosure

Ostrom Trowbridge Home Services, LLC is the legally registered business entity. We conduct business, marketing, branding, and customer communications under the trade name Elite Windows. References to “Company,” “us,” “we,” or “our” throughout these Terms refer to Ostrom Trowbridge Home Services, LLC, doing business as Elite Windows.

Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use our services.

SMS/Text Messaging Program

By opting in to receive SMS/Text messages, you consent to receive automated and non-automated text messages from Ostrom Trowbridge Home Services, LLC, doing business as Elite Windows.

Messaging Program section.

These communications may include, but are not limited to:

- Appointment confirmations and scheduling updates

- Appointment reminders

- Service-related notifications and project updates

- Responses to customer inquiries

- Requests for additional information related to a service request

- Follow-up communications after service completion

- Promotional messages, including special offers, seasonal promotions, discounts, and product updates

Message Frequency: Message frequency may vary.

Opt-Out Instructions: You may opt out at any time by replying STOP. After you text STOP, we will send you a confirmation message indicating that you have unsubscribed, and you will no longer receive messages from us.

Help Instructions: If you need assistance, text HELP or contact us at +1 801-857-5412.

Message & Data Rates

Standard message and data rates may apply when sending or receiving text messages. Contact your mobile phone provider for details regarding your text messaging and data plans.

Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages.

Privacy Policy

Please refer to our Privacy Policy, which outlines our practices regarding your personal information.

Use of Information

We do not sell, share, or otherwise distribute your mobile information or SMS/Text messaging originator opt-in data to third parties or affiliates for marketing purposes. Data sharing with subcontractors for necessary service operations (such as customer service) is permitted.

Modification of Terms

We reserve the right to modify these Terms at any time. Such modifications become effective immediately upon posting. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of [Your State/Province], without regard to conflict of law provisions.

Contact Us

For questions about these Terms, contact us at:

Email: [email protected]
Phone: +1 801-857-5412
Address: 1333 S Valley Grove Way Suite 270, Pleasant Grove, Utah 84062
Website: